Frequently Asked Questions
Why do you have a 14-day maximum Boarding Restriction?
Because Pet Patrol is an indoor facility, we have found that extended stays can become stressful for some dogs.
For their comfort and well-being, Boarding stays are limited to a maximum of 14 consecutive days. After a 14-day stay, dogs must remain out of the facility for at least 48 hours before returning.
What is your minimum age when acceptation a dog for boarding or daycare?
Dogs must be at least 4 months old and meet all vaccination and admission requirements before attending Boarding or Doggy Daycare.
What vaccinations are required at the Pet Patrol Dog Hotel?
All Boarding and Doggy Daycare guests must have current vaccinations for:
- Rabies
- D/H/P/P (Distemper, Hepatitis, Parvo, Parainfluenza)
- Bordetella (Kennel Cough)
Vaccinations must be administered by a licensed veterinarian, and current records must be provided before your dog's visit.
Records can be uploaded to your Pet Parent Portal or emailed to info@petpatroldoghotel.com. It is the owner's responsibility to keep vaccination records current. Dogs with expired vaccinations or without proof of required vaccinations cannot be admitted.
Does my dog have to be spayed or neutered at the Pet Patrol Dog Hotel for boarding or to participate in Doggy Daycare?
Dogs over 8 months old must be spayed or neutered to participate in Doggy Daycare.
Spaying or neutering is not required for Boarding-only guests. However, we cannot accommodate females who are actively in heat.
Dogs who are not eligible for group Doggy Daycare may be able to enjoy Individual Playtime instead.
Can all of my dogs stay together in the same suite?
Dogs from the same household and account may stay together when it is safe and appropriate to do so.
Sibling dogs sharing a suite receive our additional-dog discount.
If dogs of different sexes are sharing a suite, at least one must be spayed or neutered.
Final rooming arrangements are based on the safety and comfort of the dogs.
Do you give discounts for multiple pets?
Yes. When multiple dogs from the same household and account share one Boarding suite, each additional dog receives 25% off the base Boarding rate.
For example, if three dogs share one suite, the first dog is charged the regular rate and dogs two and three each receive 25% off.
Dogs staying in separate suites are each charged the regular Boarding rate.
While my dog is boarding with you, will he be taken outside for walks?
No. Pet Patrol is an indoor facility, and dogs remain within our controlled environment during their stay.
Boarding guests receive regular breaks in our designated indoor activity and relief areas to stretch their legs and take care of business.
Dogs who have passed a Doggy Daycare Evaluation may also add Doggy Daycare at the discounted Boarding rate for additional play and socialization.
Do you have any outdoor areas? Where is my dog going to go to the bathroom?
Pet Patrol is an indoor facility and does not have outdoor yards.
We have designated indoor relief areas with pet-friendly artificial grass where dogs receive regular potty breaks. These areas are routinely cleaned and maintained by our team.
Can my dog bring their own toys or bedding while Boarding?
You may bring up to two favorite toys for your dog to enjoy in their suite. Please do not bring rawhide or toys that could easily break or create a safety concern.
There is no need to bring a bed. We provide our Boarding guests with comfortable Kuranda beds and bedding.
Personal automatic feeders, cameras, electronic toys, and other electronic devices are not permitted.
Can I bring an automatic feeder, camera, electronic toy, or other electronic device?
No. For safety, liability, and insurance reasons, personal automatic feeders, cameras, electronic toys, and other electronic devices are not permitted in our Boarding suites.
My dog is on a special diet. Can I bring my own food?
Absolutely. We recommend bringing your dog's regular food and treats to help maintain their normal diet.
Food should be placed in gallon-size Ziploc bags labeled with your dog's name and any important feeding instructions.
If you do not bring food or your supply runs out, Pet Patrol house food is available for an additional charge.
Please do not bring rawhide treats or breakable food containers.
Is the Pet Patrol Dog Hotel air-conditioned?
Yes. Our facility is climate controlled 24/7 to keep our guests comfortable year-round.
We also use a ventilation system designed to help maintain airflow and a clean, comfortable indoor environment.
Does the Pet Patrol Dog Hotel accept all breeds?
We welcome all breeds and evaluate dogs based on their individual behavior, temperament, handling needs, and suitability for the requested service—not their appearance or breed.
Dogs participating in Doggy Daycare must pass a Doggy Daycare Evaluation. First-time Boarding guests may also be asked to complete a staff Meet & Greet.
Because our team works closely and hands-on with every guest, we cannot accommodate dogs that are aggressive toward people or cannot be safely handled.
Pet Patrol makes the final determination regarding whether a dog is an appropriate fit for Boarding, Doggy Daycare, or other services.
Does the Pet Patrol Dog Hotel accept dogs with special medical needs?
Pet Patrol is not a veterinary or medical boarding facility, so we may not be able to accommodate dogs requiring advanced or continuous medical care.
This may include dogs recovering from recent surgery, with stitches or significant mobility restrictions, requiring a protective cone, pregnant or actively in heat, or otherwise requiring medical supervision beyond what our staff can safely provide.
If your dog has a medical condition or special care needs, please contact us before making a reservation. Management will determine eligibility based on your dog's individual needs and our ability to safely provide care.
Dogs requiring medical boarding should stay with a veterinarian or appropriately equipped pet healthcare facility.
Can you administer medication?
We can administer most oral and topical medications, including pills, lotions, ointments, and salves.
Medications must be clearly labeled with your dog's name and dosage instructions. Please do not pre-mix medication into your dog's food.
We cannot administer injections.
Dogs requiring advanced or continuous medical care may need to stay with a veterinary or medical boarding facility.
Can I bring my dog's own bed?
Please leave your dog's bed at home. We provide comfortable Kuranda beds and bedding for our Boarding guests.
You may bring up to two favorite toys and an article of your clothing to help your dog feel at home.
Why is your lobby closed from 12:00 PM–1:00 PM every day?
Our lobby closes daily from 12:00 PM–1:00 PM to give our dogs a quiet mid-day break and allow our team to focus on feeding, rest periods, cleaning, and preparing suites for arriving guests.
Pickups and drop-offs are not available during this time
What times can I drop off and pick up my dog?
Boarding Check-In
Monday–Saturday: 1:00 PM–6:00 PM
Sunday: 1:00 PM–5:00 PM
Boarding Check-Out
Monday–Saturday: Opening–12:00 PM
Sunday: Opening–12:00 PM
Our lobby is closed daily from 12:00 PM–1:00 PM, and pickups or drop-offs are not available during this time.
Early check-in and late check-out may be available for an additional fee. Dogs who have passed a Doggy Daycare Evaluation may add Doggy Daycare at the discounted Boarding rate.
Please see our Boarding or Pricing page for additional information.
Why does Large Doggy Daycare seem to be full when I call?
Because Pet Patrol is an indoor facility, space in our Large Dog Doggy Daycare groups is limited to help maintain a safe and comfortable play environment.
Reservations are recommended and can be requested through your Pet Parent Portal or by calling us at 951-432-7480.
How can I join the Pet Patrol Dog Hotel team? Are you hiring?
We're always interested in meeting reliable, responsible, and dog-loving people who may be a good fit for our team.
Visit our Employment page and Pet Patrol Jobs Board to view current openings and apply online.
Payment Policies, Deposits & Holidays
We accept cash, credit cards, and debit cards. Checks are not accepted. A valid credit card must be kept on file, and payment is due at the time of service or before checkout.
A 2.90% surcharge applies to credit card transactions. Cash and debit card payments are not subject to the surcharge.
First-time Boarding guests may be required to leave a deposit of up to 50% of the estimated Boarding total.
A $50 reservation deposit is required for designated high-demand holiday periods. The deposit is applied toward the stay and is forfeited if the reservation is canceled less than 48 hours before check-in or is a no-show.
A 10% Holiday Surcharge applies to Boarding reservations during designated holiday periods, including:
- Memorial Day Weekend
- Independence Day / July 4th Holiday
- Labor Day Weekend
- Thanksgiving Holiday
- Christmas & New Year's Holiday
Specific holiday dates may vary each year.
What discounts do you offer?
Pet Patrol currently offers:
- 10% Senior Discount for guests age 60+
- 10% Military, Police & Fire Discount with qualifying identification
- 25% off additional sibling dogs from the same household sharing the same Boarding suite
- Discounted Doggy Daycare Packages
We may also offer occasional promotions by email or text.
Discounts cannot be combined. The single highest applicable discount will be applied.
Why is there a Doodle/Poodle add-on charge?
Doodles, Poodles, and their mixes often require additional grooming time, coat preparation, brushing, and handling.
A $25 Doodle/Poodle add-on charge applies to Doggy Spa services to allow our team the additional time needed to properly care for these coat types.
If you have questions about your dog's coat or Spa pricing, please contact us before your appointment.
How do I access the Pet Parent Portal? (Invite Code)
You can access your Pet Patrol account and manage your pet’s reservations and information using the Gingr Pet Parent Portal, either through a web browser or the mobile app.
🖥️**Access via Website (No Code Needed):
Just click the link below to log in:**
https://thepetpatrol.portal.gingrapp.com
- No invite code is required.
- You can create an account, request services, upload vaccination records, and more!
📱**Access via Mobile App:
Download the “Gingr for Pet Parents” App**
- Available on the Apple App Store and Google Play Store.
- You’ll need to enter our invite code the first time to connect your account with The Pet Patrol.
Invite Code: 712191
💡Helpful Tips
- Save your login credentials for quicker access in the future.
- Contact us if you need help resetting your password or accessing your account.
🔗 Need More Help?
Visit this step-by-step guide on how to access the portal:
Access the Customer Portal – Gingr Help Center