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New Customers

All New Customers must complete the one-time online registration process prior to any reservations being made or confirmed. For your convenience you can register online using our web based system or if you prefer you can download the registration forms and come in to the lobby where we can complete the reservations with you.

Please take a moment to review our list of admission requirements prior to registering. If you have any questions or need clarification on any of the following, please feel free to email us at info@petpatroldoghotel.com or call us at 951-432-7480.

STEP 1 – Review Admission Requirements

  • All dogs must be registered with the Pet Patrol Dog Hotel and waivers signed prior to any reservations being confirmed. Step 2 below.
  • Proof of current Rabies, Distemper, Hepatitis, Parvo, and Bordetella vaccinations are required for all Boarding and Daycare dogs. You MUST provide these before your first visit. You can upload these to your customer portal once your register online, OR email them to info@petpatroldoghotel.com,  OR have them faxed from your vet. Our fax number is: (951) 667-1902. It is your responsibility to provide proof of current vaccinations before your reservation. For the safety of all our clients, customers will be turned away if their pets vaccinations are not up to date. Please plan accordingly.
  • Meet and Greet. All dogs must be sociable and non-aggressive toward people and/or other dogs. Your pet may be required to do a staff meet and greet before their 1st boarding reservation. There is no cost for the meet and great but we recommend an appointment.
  • If you want your pup to participate in Doggy Daycare you must pass a Doggy Daycare Interview. The Doggy Daycare Interview is used to evaluate your dog’s temperament and to see how they get along with other dogs in a group setting. There is a charge for the Doggy Daycare Interview.  Doggy Daycare interviews are NOT required for Grooming or Boarding unless they will also be attending Doggy Daycare during their stay.
  • All dogs must be free of fleas and ticks and must be in reasonably good health and have no contagious illnesses or conditions.
  • All dogs over the age of 8 months must be spayed or neutered if attending Doggy Daycare.
  • Dogs who have recently been found, rescued, adopted or purchased must spend an incubation period of at least 90-Days at home with their new family before entering the Pet Patrol Dog Hotel facility. This will allow the new owner to become familiar with any behavioral and/or health conditions and will allow the pet some time to get settled into their new home.
  • No Foster Dogs. The dog must be the sole responsibility of the client.
  • The dog and dog parents must live in the same household to be on the same account. Extended family or friends can not share accounts or board in the same suites.
  • Due to health, safety, and liability concerns we can not accommodate dogs that are strays or fosters.

Please note:
To protect the health and safety of our employees, clients, and the pets in our care, we reserve the right to refuse admittance to any dog who does not meet the above requirements, especially having up to date vaccinations.

STEP 2 – Register Your Dogs

Complete the Pet Patrol Registration Online by clicking the link below and signing up as a New Customer. During the registration you will enter your information, your pet(s) information, read and sign our mandatory release form(s) and upload vaccination information.

You are required to keep a valid credit card on file. No Exceptions.

STEP 3 – Schedule Your Reservation

Once you have completed your online registration you MUST call us to make your 1st reservation at 951-432-7480. This is so we can verify your information and complete your file. After your 1st reservation has been made you will have access to the online reservations request system for all future Boarding and Doggy Daycare appointments. Grooming appointments may not be made online.

First time Doggy Daycare customers MUST attend a Doggy Daycare Interview prior to any Doggy Daycare reservations being confirmed. (Doggy Daycare  Interviews are not required for Boarding-only or Grooming-only dogs).

We MUST have a copy of all dogs’ up-to-date vaccination records prior to providing any services. You can upload these to your customer portal once your register online, OR email them to info@petpatroldoghotel.com,  OR have them faxed from your vet. Our fax number is: (951) 667-1902.

For the health and safety of all, pets with expired vaccinations will not be allowed into the facility until they are up to date. Please plan accordingly.

If you have any further questions, comments, or special requests, or if your pet has special needs or circumstances that you would like to discuss with us, please don’t hesitate to call 951-432-7480 or email us at info@petpatroldoghotel.com

We look forward to meeting you and your canine family member soon!!